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Lusaka Urban Refugee Project

For the last five years (2011-2015), AAH Zambia has been implementing the Urban Refugee Project through provision of social, health and psychological services to vulnerable urban refugees.


The organisation aims at improving the livelihood of some of the most vulnerable population groups among them the chronically ill, elderly, single mothers, unaccompanied and separated children and the disabled (special cases), SGBV survivors and People living with HIV/AIDS among others. Over the years, AAH Zambia has provided social support to refugees in the four outreach centers namely; (Chawama, George, Kanyama and Mandevu) including protection services to 407 asylum seekers that were accommodated at Makeni Transit Centre. This was achieved by using Community Based Approaches that involved refugees and other stakeholders (UNHCR, COR and AAH-I).


Supply Management and Logistics Services in Makeni 

AAH Zambia is operating the Makeni warehouse as part of the Urban Refugee Project supported by UNHCR. The  warehouse offers storage and management of Non-Food Items (NFIs), vehicle spare parts and fuel (Diesel). 6 AAH staff are in charge of operations including mechanics who oversee the management of the two workshops in Maheba and Mayukwayukwa refugee settlements in Northern Zambia.



Managing old fleet

Each workshop repairs an average of 6 vehicles in a month from different organisations including AAH and the Ministry of Home Affairs (MHA). Most of these vehicles are frequently used calling for regular replacement of spare parts during each service. The availability of spare parts provided by the donor prolong the life the vehicles especially for the old ones. Among the vehicles which the mechanical workshops work on are two Benz trucks belonging to UNHCR/AAH-I.  These trucks play a vital role in delivery of non- food items and medical supplies to the two refugee settlements for distribution to the beneficiaries.



Fuel Management

The staff at the warehouse have been managing fuel depot overhead tank with a capacity of 22,000 litres. The fuel is  distributed  to the agreed upon implementing partners and UNHCR. Monitoring is done on a daily basis so as to aid smooth running of activities and to avoid overdraws.


Active involvement of warehouse staff in implementing AAH-I programmes plays an integral role in the storage and management of NFIs, medical supplies, spare parts and fuel. Other functions that the staff perform include vehicle maintenance and provision of basic services including health, education, delivery of NFIs and reliable transport.


Following the successful implementation of this project, AAH Zambia was recently called upon to duplicate the Lusaka warehouse experience in AAH-I’s operations in Somalia and Somaliland.  Best practices comprising of set up procedures and systems are some of the components that have been duplicated in all three subsidiary warehouses. 


Achievements as of September 2015

At Makeni Transit Centre, we have assisted people whose lives and livelihoods were shattered by conflict and disaster to survive, recover, and gain control of their future through provision of a wide range of services including (PHC) Primary Health Care, other tertiary services, support services to SGBV (Sexual and Gender Based Violence) survivors through counseling, protection and legal representation. We have also empowered the SGBV survivors through IGAs (Income Generating Activities).


To date, we have supported 845 PoCs access primary health care services and 106 PoCs to receive other tertiary services. 10 SGBV survivors have received counseling and other social services, 20 others have received startup capital for businesses activities in poultry and gardening. 420 refuges and IDPs (Internally Displaced Persons) at Makeni Transit Centre whose livelihoods had been devastated by conflict have been provided with the necessities to help them through the emergencies so as to regain control of their lives. Also, 13 unaccompanied and separated children have been supported to enjoy better and healthier lives.